User profile for user: Toolman47
Toolman47 Author
User level: Level1 11 points
The phone App on my iPhone 11 shows that I have a "Carrier" voice mail. I cannot delete it and it is in French only so I don't even know what it is saying. My service provider says they don't see and voice mail sitting there so they can't delete it. How do I get rid of this?
Windows, Windows 6
Posted on Oct 6, 2023 12:43 PM
Reply
Question marked as Best reply
User profile for user: Toolman47
Toolman47 Author
User level: Level1 11 points
Posted on Oct 6, 2023 1:03 PM
The phone app in the dock shows 1 voice mail. When I open the phone app there is a blue dot to the left and it says "Carrier voicemail". The only action available is call or done. It cannot be deleted. I can listen to it but even after listening to it I can't delete it or marked as read!
View in context
Similar questions
- Lost visual Voice Mail on iPhone xr when I switched to consumer cellularI think when I switched carriers to Consumer Cellular I lost my visual voice mail. How do I get it back? Thanks. 5193
- voice mail setup on iPhone 14I've been told that callers get a message on my iPhone that voice mail is not set up. How do I do it? I recently changed carriers. is that the problem? 4324
34 replies
Loading page content
Page content loaded
Question marked as Best reply
User profile for user: Toolman47
Toolman47 Author
User level: Level1 11 points
Oct 6, 2023 1:03 PM in response to Lawrence Finch
The phone app in the dock shows 1 voice mail. When I open the phone app there is a blue dot to the left and it says "Carrier voicemail". The only action available is call or done. It cannot be deleted. I can listen to it but even after listening to it I can't delete it or marked as read!
Reply
Link
User profile for user: Lindalmccrea
Lindalmccrea
User level: Level1 13 points
Dec 3, 2023 9:52 AM in response to Lawrence Finch
This happened to me when I got my new phone. This is how I solved it.
Go to Settings and scroll down to Phone. Then scroll down to Live Voicemail. If it shows On, turn it Off. It should take away the Carrier message.
Hope it works for you!
Reply
Link
User profile for user: brendako
brendako
User level: Level1 8 points
Nov 24, 2023 8:25 AM in response to Toolman47
Go to Settings > Cellular > Used as “Secondary” > Turn on this Line > set to off
Reply
Link
User profile for user: Lindalmccrea
Lindalmccrea
User level: Level1 13 points
Nov 12, 2023 4:50 PM in response to Toolman47
I figured out how to clear the voicemail.
Go to Settings and select Phone. Scroll down until you see Live Voicemail. If it is on, turn it to off.
After that, turn off your phone for about 20 seconds to reset.
Turn it back on and the voicemail should be cleared.
That worked for me.
Reply
Link
User profile for user: jimmie232
jimmie232
User level: Level1 12 points
Oct 20, 2023 2:31 PM in response to Toolman47
I have the same thing going on 1 voice with a blue dot that says carrier voice mail but when I call mine it says nothing at all. And no way to delete only call but again it has nothing on it. Did you fix your problem if so maybe I could try the samw
Reply
Link
User profile for user: gaylen52
gaylen52
User level: Level1 9 points
Dec 2, 2023 8:56 AM in response to Toolman47
I have Carrie voicemail on my I phone and I can’t erase it
Reply
Link
User profile for user: ramjetejmar
ramjetejmar
User level: Level1 11 points
Jan 6, 2024 1:18 PM in response to brendako
the Used as "Secondary" option is not there.
Reply
Link
User profile for user: DragooJL
DragooJL
User level: Level1 8 points
Jan 17, 2024 5:18 PM in response to Toolman47
Voice mail has carrier Voicemail I can’t delete, help!!!
Reply
Link
User profile for user: Tjhsk13-
Tjhsk13-
User level: Level1 9 points
Feb 25, 2024 8:57 PM in response to Toolman47
My iPhone 12 mini has the same thing. The phone carrier call and when I call it, it requires a password and I don’t know the password.
Reply
Link
User profile for user: Toolman47
Toolman47 Author
User level: Level1 11 points
Oct 20, 2023 3:09 PM in response to jimmie232
I finally got it resolved. My carrier and I tried everything they could think of until finally someone in their office was able to reset my language to English and then the message turned out to be about setting up my voice mailbox. Once I set up my mailbox the message went away.
Reply
Link
User profile for user: Lawrence Finch
Lawrence Finch
User level: Level10 203,748 points
Oct 6, 2023 1:20 PM in response to Toolman47
Listen to it. When it is over you will hear instructions on how to save or delete it.
Then contact your carrier and ask them why visual voicemail isn’t working. It is their responsibility.
Reply
Link
User profile for user: Loda77
Loda77
User level: Level1 8 points
Feb 24, 2024 7:28 AM in response to Lindalmccrea
Many thanks! This was the solution for me (turning off live voicemail, restarting phone, and then turning live voicemail back on). The "Carrier" link started appearing after I was overseas for a week with a different sim card in the phone. The solution above made the link go away as desired. Thanks.
Reply
Link
User profile for user: Lindalmccrea
Lindalmccrea
User level: Level1 13 points
Jan 23, 2024 6:02 PM in response to Toolman47
Try this:
Go to Voicemail and press Call. It will ask you for your digit password and then to press pound. It should play your messages. To erase each message, press 7.
On my phone, it never shows if I have messages, so I have to periodically repeat the above steps to clear out my voicemail messages, or my mailbox becomes full.
Reply
Link
User profile for user: Glendacompanion
Glendacompanion
User level: Level1 8 points
Mar 20, 2024 6:14 AM in response to Lindalmccrea
I got this carrier Voicemail and I can’t take it off and I am getting so mad. Why are you keep changing things can someone please tell me how to take it off? I’ve tried some of these advices but nothing’s coming off this phone. I’ve done everything.
Reply
Link
User profile for user: jimmie232
jimmie232
User level: Level1 12 points
Nov 12, 2023 6:27 PM in response to Lindalmccrea
I tried this but it didn't work for me. I was able to call the carrier after they rest my voicemail 5 times and days later it finally went away but it's back again and still will not let me call my voicemail
Reply
Link
Phone App has "Carrier" voice mail that I cannot delete
