Kohl's | Capital One further (2024)

There’s no action you need to take now. Continue managing your account as you always have. Starting September 16, you’ll be able to set up your Capital One online account. When you set up your Capital One online account, some of your settings, such as paperless preferences, automatic payments and your payment bank information (if you’ve made an online payment in the past) should transfer. We’ll notify you if your settings don’t transfer. Once your Capital One online account is set up, you’ll be able to edit any preferences.

We’re always looking for ways to enhance your Kohl’s Card experience. The new Kohl’s Rewards Visa offers greater flexibility in where you can use your card and more rewards earning power. Your new card still gives you all the perks and rewards you love, with updates to how you manage your card and enhanced card management features from Capital One.

In order to transition to the Kohl’s Rewards® Visa, it is necessary to issue a new card with a new card number, expiration date and security code. Starting September 16, you’ll be able to activate your new card and begin using it to earn Kohl’s rewards on purchases everywhere Visa is accepted. You’ll also have access to Visa Signature® benefits, Capital One tools and features, as well as enhanced security features. For more information about Visa Signature benefits, visit Kohls.capitalone.com/visa-benefits-guide.

Pre-activating your card means that your card will automatically activate and be ready to make purchases on September 16. You can pre-activate your card when you receive it in the mail by calling 844-207-1799. If you choose not to pre-activate your card, no problem. You’ll still be able to activate it anytime starting September 16.

This Kohl’s Rewards Visa will not be reported as a new account and your account open date will appear as the same date currently reported on your credit file. The information previously reported to the credit bureaus will be updated with the name "CAPITAL ONE" and the credit bureaus will continue to receive updates based on your ongoing account performance. Even though this is not a new account, if you currently use credit monitoring services, they may send you a new account alert due to the name change to CAPITAL ONE. Please know this is the same account information and open date.

The Kohl’s Rewards® Visa may have an impact on your credit score, and such impact may be either positive or negative. Credit scores take into account a variety of factors, which can include the type of credit card account (such as a co-brand card) but many other factors as well, including your payment history, other credit accounts you may have, your outstanding balances versus total available credit, length of credit history, etc. Moreover, there are several different credit scoring models (such as FICO, VantageScore and others), and they each will evaluate Kohl’s Rewards Visa and other factors differently, resulting in different impacts to your credit scores. To find out more about your credit score, you can contact any of the three major credit bureaus (TransUnion, Equifax and Experian). Please note that Capital One will typically continue to send updates to the credit bureaus based on your ongoing account performance as we have done in the past./p>

No. Not all cardholders will receive a new Kohl’s Rewards® Visa, some may receive a newly branded Kohl’s Credit Card.

You’ll be able to use your new Kohl’s Rewards® Visa to make purchases and earn Kohl’s rewards on purchases everywhere Visa is accepted. You’ll still earn 7.5% in rewards at Kohl’s, but now you’ll earn 3% in rewards on gas, 2% at grocery stores and 1% on purchases everywhere else Visa is accepted. You’ll also enjoy Visa Signature benefits, which you can learn more about here: Kohls.capitalone.com/visa-benefits-guide.

No. Your Kohl’s Rewards ID number will remain the same. You’ll be able to shop online and in store with your card and earn rewards the same way you always have.

Yes. You’ll have the opportunity to opt out of marketing emails from Capital One after the new program begins. Opting out of Capital One marketing emails will not affect your ability to receive marketing emails from Kohl’s.

Your existing Kohl’s Card will continue to work with Apple Pay through September 15. Starting on September 16, after you activate your new Kohl’s Rewards® Visa, you’ll need to update your Apple Pay account with the new card information. Once activated, your new card can also be added to other digital wallets, including Google Pay and Samsung Pay.

No. We’ll automatically update your Kohl’s Wallet and Kohl’s Pay to your new Kohl’s Rewards Visa, if your current Kohl’s Card is added before September 13. In order to use your physical card, however, you will need to activate it starting September 16.

If your question isn’t answered here, there’s a feedback link at the bottom of this website where you can submit feedback. If you have account questions that require a direct response, please call us at 855-564-5748.

With the new Kohl’s Rewards Visa, any existing password restrictions will be removed. However, your new card comes with advanced security protocols to help identify and mitigate fraud. You’ll also have access to features like fraud alerts, instant purchase notifications and text messaging that can help you protect your account. Starting September 16, you’ll be able to take advantage of these features by setting up your Capital One online account and selecting your security preferences in your Profile.

Yes. This change will not impact your MVC status or the progress you’ve made toward MVC status. MVC status is earned with $600 in spend on your Kohl’s Rewards® Visa at Kohl’s within a calendar year (January 1–December 31) and is effective through December 31 of the following year. Spending outside of Kohl’s with the Kohl’s Rewards Visa will earn rewards but will not contribute toward MVC status.

No. You’ll receive a new Kohl’s Rewards® Visa card in the mail before September 16. Starting September 16, you’ll be able to enroll in the Capital One account management platform and activate your Kohl’s Rewards Visa.

Yes. You’ll receive a new card with a new card number, expiration date and security code in the mail before September 16—but for now, continue using the card you currently have through September 15. New authorized user cards for each authorized user will also be mailed to the primary account holder. Each authorized user card will have a unique 16-digit card number different from that of the primary account holder. On September 16, activate and begin using your new card. Once you activate your new card, be sure to destroy any old cards.

You’ll receive your new Kohl’s Rewards Visa card on or before September 16. Starting September 16, you’ll be able to activate and start using your new card. Once you activate your new card, be sure to destroy any old cards.

You can pre-activate your card as soon as you receive it by calling 844-207-1799 and on September 16, it will automatically activate and be ready to use. If you choose not to pre-activate your card, you can activate and begin using it starting September 16. Activate your new card through the Capital One Mobile app, online at Kohls.capitalone.com or by calling 844-207-1799. You may need to provide some personal information, including your date of birth and Social Security number for security purposes. Once you activate your new card, be sure to destroy any old cards.

Yes. A Kohl’s associate will be able to look up your Kohl’s Rewards Visa account to allow a transaction to go through or to make an in-store payment, which may be accepted as a courtesy. Any other account information, however, will not be available.

Yes. Keep using your current Kohl’s Card through September 15. On September 16, you should begin using your new Kohl’s Rewards® Visa. Once you activate your new card, be sure to destroy any old cards to keep your information safe.

No. Our customer service representatives will not be able to look up your card number for online purchases.

If you would prefer to have a Kohl’s Card that can only be used to make purchases at Kohl’s, set aside the Kohl’s Rewards Visa that will be mailed to you in September and be sure not to use it. You can use your existing card for any shopping you’d like to do. On or after September 16, call the number on the back of the Kohl’s Rewards Visa and we will get you a new Kohl’s Credit Card that can only be used at Kohl’s. If you use your Kohl’s Rewards Visa, we will not be able to reissue you a Kohl’s Credit Card.

Starting September 16, you’ll be able to use your new Kohl’s Rewards® Visa to earn Kohl’s rewards on purchases everywhere Visa is accepted. You’ll still earn 7.5% in rewards at Kohl’s, but you’ll also earn 3% in rewards on gas, 2% at grocery stores and 1% on purchases everywhere else Visa is accepted. You’ll also enjoy Visa Signature benefits, which you can learn more about here: Kohls.capitalone.com/visa-benefits-guide. Other card benefits, such as personalized perks and exclusive discounts, will stay the same.

No. Your Kohl’s Rewards® balance will continue to be converted and issued in $5 Kohl’s Cash increments on the first day of the following month, valid for 30 days, without interruption. Any current, valid Kohl’s Cash you have can be redeemed at Kohl’s and on Kohls.com.

Starting September 16, you can activate your new Kohl’s Rewards® Visa and begin using it to continue earning 7.5% in rewards at Kohl’s. You’ll also be able to use your Kohl’s Rewards Visa to make purchases everywhere Visa is accepted to earn 3% in rewards on gas, 2% at grocery stores and 1% on purchases everywhere else Visa is accepted. Your current rewards balance will transition to the new program and will be redeemed as it always has without interruption.

Visa Signature offers a number of additional benefits available for you to enjoy. Benefits include Visa Signature Concierge, travel and emergency assistance, and roadside dispatch. To learn about your Visa Signature benefits, please visit Kohls.capitalone.com/visa-benefits-guide.

Your billing statement will have a new look and will be mailed from Capital One after September 16.

No. Your card will continue to have no annual fee.

The amount of any late fees will not be changing.

You’ll be able to see 12 months of statements once enrolled in the Capital One digital account management platform.

Your first Capital One statement will arrive after September 16, depending on your statement schedule. Any authorized user activity will be included on a single statement with the combined balance of the primary account holder and all authorized users on the account.

If you enrolled in paperless before August 2024, your paperless settings will transfer to your new Capital One online account as long as you set up your Capital One account within 120 days of September 16. If you don’t set up a Capital One online account, you’ll receive a paper statement until you do and your settings will reset to paper statements after 120 days. Starting September 16, you can set up your new online account management with Capital One and modify any account settings.

Please see the Change in Terms letter you received in the mail from Capital One for more information regarding your account. You may call 888-647-1712 starting September 16 for any questions. Your first Capital One statement will also contain this information.

Starting September 16, there will be a few payment-related changes: Payment cutoff time: Payments made by mobile, online or over the phone by 8 p.m. ET, Monday–Saturday, will be credited to your account on the same day. Mail payments received by 5 p.m. local time at our processing center will be credited to your account on the same day. Payments made on a Sunday, Thanksgiving, Christmas or New Year’s Day may not be credited on the same day. However, if your payment due date falls on a Sunday or one of these holidays, then payments made on that date will be credited as of that date. Payments in any other form may not be credited as of the day we receive them. Online: You can make online payments through Capital One’s website or mobile app. If you pay by a bank bill pay service, you will need to update that bill pay service with your credit card information including the payment address once your new card arrives. Mail: Your statements will have a new design and a new payment address. Your mailed statement will include a pre-addressed envelope for your payment. Send all payments to Capital One at the address printed on your statement. Phone: The account management phone number will change, along with some changes to the menu options. Please use the number on the back of your card. In store: Payments made at Kohl’s stores may be accepted as a courtesy. Payments may not be credited the same day they are received.

If you’ve set up automatic monthly payments to pay balances on your card, those settings and scheduled payments will transfer to your new Capital One account. You’ll receive a letter in the mail, if you haven’t already, explaining the specifics of how your automatic payments will transfer. If for any reason your automatic payments don’t transfer, we will notify you after September 16.

If you’re the primary account holder and your card information is currently stored in your Kohl’s Wallet on Kohls.com, your account will be automatically updated to your new Kohl’s Rewards® Visa on September 16 and be ready to make online purchases. Authorized users on the account will need to update Kohls.com with all card information.

Yes, if you would like to continue to pay through your bank bill pay service instead of enrolling in new digital servicing with Capital One, you should update that bill pay service with your credit card account information once your new card arrives. Make sure the bill pay service reflects the new credit card number and new payment address that you will receive in your paper statement to ensure no disruption to your payments in the future.

On or after September 13, one-time online payments will no longer be processed in the current Kohl’s system, and online account management will be unavailable September 13–September 15. If you would like to make a payment during that time, please pay by mail or as a courtesy, you can pay in store. Online account management will transfer to the Capital One platform on September 16, at which time you can enroll and manage your account in the new experience.

If you already manage a Capital One account online, starting September 16, you can use your existing Capital One username and password to add your Kohl’s Rewards® Visa to your existing online management account. Once added, you’ll be able to view all your Capital One accounts at once.

Great news! The conversion to Capital One’s account management platform comes with helpful features and tools to help you manage your card, monitor purchases and protect your personal information, including:
$0 liability for unauthorized charges: If your card is lost or stolen, you won’t be responsible for unauthorized charges.
Proactive account alerts: Receive an alert if Capital One detects a potential mistake or unexpected charge.
24/7 Customer service: Helpful customer service representatives are available to assist you 24 hours a day.
Security alerts: Get notified if Capital One notices potential suspicious activity on your account.
The Capital One Mobile app: Manage your account anywhere, anytime.

Some of your settings, such as paperless preferences, automatic payments and your payment bank information (if you’ve made an online payment in the past), should transfer. We’ll notify you if your settings don’t transfer. You can view and update all your settings when you enroll in the Capital One online account management site.

No. Starting September 16, you’ll be able to enroll in the Capital One online account management platform. Once enrolled, you’ll be able to relink your account to Kohls.com to see your balance and make payments to your Kohl’s Rewards® Visa. If you have authorized users on your account, they will no longer be able to manage the account on Kohls.com, but they will be able to make payments and access certain account information on the Capital One account management site at Kohls.capitalone.com.

Authorized users will remain on the account. When new cards are issued, a new authorized user card will be mailed to the primary account holder for each authorized user. Cards issued to each authorized user will have a unique 16-digit card number different from that of the primary account holder, which provides for additional security. When the new card arrives, it’s recommended that authorized users update their profile on Kohls.com with their new account number to avoid potential issues at checkout. Also, please note that authorized user activity will remain on the primary account holder’s account statement with a combined balance due.

Yes. New authorized user cards for each authorized user will be mailed to the primary account holder. Each authorized user card will have a unique 16-digit card number different from that of the primary account holder.

Yes, authorized user purchases are eligible to earn rewards with their Kohl’s Rewards® Visa. Rewards earned by authorized users will be added to the primary account holder’s rewards balance.

No. Authorized users will have access to certain account information in the Capital One online account management system but may not have full access to account management. Additionally, authorized users will no longer be able to view card account information on Kohls.com.

Yes. Once your Kohl’s Rewards® Visa is activated, you’ll be able to add your new card number to your Kohl’s Wallet. You’ll also be able to add your card to other virtual wallets, such as Apple Pay, Google Pay and Samsung Pay.

Yes. Because your Kohl’s Rewards Visa is a Visa card, you can use it to earn Kohl’s rewards on purchases everywhere Visa is accepted. The rewards you earn will be added to the primary cardholder’s Kohl’s Rewards account and issued to the primary cardholder as Kohl’s Cash in $5 increments at the end of each month.